We are committed to making your shopping experience with us a very pleasant one. If you have any questions about our products or need assistance with favor or gift ideas for your upcoming event, please do not hesitate to contact us. We are here to help you.
Methods of Payment
We accept Visa, MasterCard, and AMEX. We do not accept CODs or personal checks.
Our corporate office and warehouse are located in the state of California. We are required by law to collect sales tax for orders which are shipped within our state. Orders shipped outside of California are exempt from sales tax.
Although we strive to provide our site with excellent product images, we understand that you may need to view an item in person prior to making a larger purchasing decision. Most items we offer do not require a minimum purchase so that you may order a single piece or set prior to ordering in volume. We unfortunately cannot produce samples.
Most items ordered, unless otherwise noted, are shipped within the Continental US including Hawaii and Alaska. We do not guarantee need-by dates unless expedited shipping is selected and paid for and sufficient product lead time is met. All web orders are confirmed via e-mail. When selecting expedited shipping, please note that orders received before 12:00 pm PST will be shipped the following business day, orders received after 12:00 pm PST will be shipped the 2nd business day. Selecting expedited shipping will not shorten any lead times which may be noted for certain items. There is no package activity on weekends and holidays and we ship M-F. In the unlikely event that your items are unavailable, we will contact you right away.Policies, pricing, and item availability are subject to change without notice. Prices displayed are subject to final approval at the time of order fulfillment. While Chambre de Sucre tries in good faith to make sure that the information displayed is accurate, we are not responsible for typographical errors or technical inaccuracies.
We are off during all national holidays. Please consider these closings when ordering and plan all purchases accordingly.
The shipping rates assessed at our checkout include a handling fee which is levied on all orders; these fees are non-refundable.
International Shipping Powered by
We have partnered with Bongo International to service our international customers.
Once you have created your shopping Cart, choose the "International Customers…Click here to pay" button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
Terms and Conditions
Please take a few minutes to review these Terms and Conditions. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.
These Terms and Conditions May Change
Web Japan, Inc. reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Website.
Shipping and Processing Fees
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. We encourage you to also review detailed information about our shipping and processing fees.
We welcome your comments about our Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our website shall be and remain the exclusive property of Web Japan, Inc.. Your submission of any such comments shall constitute an assignment to Web Japan, Inc. of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the comments. Web Japan will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
This Website and all content available on this website are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this website, and that Web Japan, Inc. shall not be liable for any damages of any kind related to your use of this Website.
Most products displayed on our Website or in our catalogs are available in select retail locations. In some cases, merchandise displayed for sale on our Website or in our catalog may not be available in stores. The prices displayed on our Website or in our catalog are quoted in U.S. Dollars and are valid and effective only in the U.S.
From time to time there may be information on our Website or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Web Japan reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Any action relating to the use of the Website, catalogs or any transaction with Web Japan must be brought in the state or federal courts located in Orange County in the state of California.